Reference

Legal terms built around your account and payments

We handle your account data, deposits and withdrawals with clear rules that you can verify.

Account VerificationPayment ProtectionData SecuritySupport AccessDispute Resolution
abadicash Legal terms built around your account and payments
CONTACT PATHWAYS

How to reach our legal and support team

We keep multiple channels open so you can report a legal concern, dispute a transaction, or ask about your data rights without delay.

Email Support Send legal queries, data requests or disputes to our compliance team at [email protected]. We respond within 48 hours on weekdays.
In-App Chat Open the chat widget in your account lobby. Our support team is online 09:00–23:00 Jakarta time, seven days a week.
Payment Disputes If a deposit via DANA, OVO, GoPay or QRIS did not reach your wallet, use the dispute form in Account Settings under Payment History.
DATA AND SECURITY

How we protect your account, verify identity and handle requests

abadicash uses industry-standard encryption to protect passwords, transaction records and payment details. Every deposit is verified against your registered DANA, OVO, GoPay or QRIS account to confirm you own the payment method.

Account Encryption

All account data and transaction history are encrypted at rest and in transit using TLS 1.3 and AES-256 standards.

Payment Verification

Deposits are matched to your registered payment account; withdrawals are verified by our team before processing to prevent fraud.

Two-Factor Authentication

Login requires a one-time code sent to your registered phone number. If you lose access, call support to restore it within 24 hours.

Data Retention

We keep active account data for as long as you play. After closure, records are archived for six years for regulatory and audit purposes.

Access Requests

Email [email protected] with 'Data Subject Access Request' in the subject line. We send you a copy of all personal data within 30 days.

Correction and Deletion

Request updates to incorrect information or deletion of non-essential data anytime. Some account-verification data must be kept for regulatory compliance.

Your rights, data handling and account access

Your active account data is deleted after 90 days of closure. However, we keep transaction records, verification documents and payment history for six years to comply with Indonesian financial regulations and support audit requests.

Yes. Email [email protected] with 'Data Subject Access Request' and we will provide a complete export of your account data—deposits, withdrawals, verification details and game history—within 30 days.

We collect your name, date of birth, phone number and the bank or e-wallet (DANA, OVO, GoPay, QRIS) linked to your deposit. You must confirm ownership by making a test deposit, which we refund if verification fails.

No. Your DANA, OVO, GoPay or QRIS details are never shared for marketing or analytics. They are held by our payments processor under the same encryption standards and accessed only to process your transactions.

Go to Account Settings, find Payment History, and click the disputed transaction. Our payments team investigates within 24 hours. If the deposit was confirmed by your bank or e-wallet but did not reach us, we refund the full amount.

Yes, where local law permits. We use cookies to remember your login, language preference and game history. Analytics help us improve the platform. You can disable non-essential cookies in your browser settings without losing core account features.

We review this policy quarterly and update it if laws change or we add new payment methods. Changes are announced by email and in-app notice at least 14 days before they take effect.